Customer Care

Frequently Asked Questions

• 1. What kind of chocolate do you use?
• 2. What kind of paper do you use for your candy wrappers?
• 3. What methods of payment do you accept?
• 4. How do I wrap the candy bars if I order Wrappers Only?
• 5. How long does it take to receive my order?
• 6. Can I add a photograph or logo to my candy wrapper?
• 7. Will I receive a proof of my candy wrapper?
• 8. Can I order Wrappers & Chocolate in 70 plus degree weather?
  9. Why do I need foil?
• 10. Can I put a nutritional label on the back of my candy wrapper?

What kind of chocolate do you use?
We use 1.55 oz standard size Hershey's Milk Chocolate Bars, Hershey's Special Dark, or Hershey's Cookies n Creme,  (depending on what you choose) for all full size Candy Wrapper & Chocolate orders. We also have Nestle Crunch available for fully wrapped bars. For Miniature Candy Wrapper orders, we use Hershey's Miniatures which include a mixture of Miniature Hershey's Milk Chocolate, Special Dark, Krackle, and Mr. Goodbar.

What kind of paper do you use?
Our standard design candy wrappers are professionally printed on glossy commercial grade paper that cannot be duplicated on home printers. Your personalized text will be added with a laser printer, not an ink jet, so no smearing will occur. Custom design candy wrappers are also printed on glossy paper.

What methods of payment do you accept?
Our website is set up to accept Visa, MasterCard, American Express, and Discover credit cards. We also accept payments via Paypal. If you would like to pay by check or money order, please call 1-800-673-5013 to place your order by phone. Orders paid by check or money order will be processed once the payment is received, or if paid by personal check once the check has cleared.

How do I wrap the candy bars if I order Wrappers Only?
Wrapping instructions with easy to follow pictures are provided with all Wrappers Only orders. A sample mock candy bar wrapped with your candy wrapper is also included with each Wrappers Only order so you have an example to follow. This mock candy bar can also be saved as a keepsake of your event!

How long does it take to receive my order?
Your order will ship within 1-5 business days after approval of your proof is received. However, if you need a rush order please call us at 1-800-673-5013 and let us know the design you would like and the date you need your order by. If you call us with a rush request, we can usually ship your order sooner at no additional cost and often times the next business day. We ship via USPS Priority Mail which usually takes 2-3 days to arrive, but is not guaranteed to arrive by a certain date. Please choose an expedited shipping method such as Express Mail, UPS 2-day, or next day if you would like a guaranteed arrival date. If you are unsure if you have enough time to receive your order, please call 1-800-673-5013 or e-mail info@thecandybarwrapper.com and request an estimated processing time for your order.

Can I add a photograph or logo to my candy wrapper?
Yes, we can add a photograph or logo to a blank wrapper or one of our predesigned candy wrappers when the option to add a photo is present on that design's ordering page. Photographs or logos should be at least 300 dpi for quality printing. If the photograph you wish to use was taken by a professional photographer, you will first need to obtain written permission from the photographer before we can use it.

Will I receive a Proof of my candy wrapper?
Yes, a proof of your candy wrapper is sent to you via e-mail for your review and approval prior to printing your order. The proof will be e-mailed to the e-mail address you provide at check-out, usually within 24 hours, but no more than 2 business days of placing your order. But in most cases, the same business day as your order is placed. Please be sure to check your email for the proof and respond with requested changes or your approval in a timely manner. Please also check any spam or junk email folder in case your email provider filters the email containing the proof.

Computer monitors use the RGB model to create colors on the screen, whereas the printer uses the CMYK model to put the colors on paper. Thus, printers cannot replicate all the colors that a monitor does. Also, it is quite challenging to convert on-screen colors to CMYK and replicate them for printing.  Therefore, there may be variations in the color you view on your proof and the color that is actually printed.  There is no way to prevent this and orders may not be returned for this reason.

Can I order Wrappers & Chocolate in 70 plus degree weather?
We strongly suggest that you order Wrappers Only during warm weather and then purchase your own candy bars and wrap them yourself. This will save you a lot of money in shipping charges. However, if this is not possible we will accept Wrappers & Chocolate orders during warm weather, but to be sure that your chocolate does not melt it must be shipped via Overnight Shipping. Someone must be available to receive your order to be sure they are not left on a door step in the sun to melt.

Why do I need foil?
Hershey's no longer packages their candy bars with the foil ends. The packaging is an all brown plastic wrapper. If you do not have the foil, the plastic ends will stick out of the candy wrapper, making it look unprofessional. This is why we provide you with FREE silver foil which each order - to assure that your candy bars have that classic candy bar look.

Can I put a nutritonal label on the back of my candy wrapper?

Yes, definitely! You can either state that you would like a nutritional label and let us know the specifics of what you would like it to say in the "Back message" section, or you can just state that you would like a nutritional label put on the back and let us know the type of event and we will create one for you. We will then e-mail you a proof (as always) and you can specify any changes you would like to the label at that time.

NOTE: There is no affiliation between Hershey Foods Corporation, its divisions or subsidiaries, and TheCandyBarWrapper.com.

Order Information

We have hundreds of candy bar wrapper designs, printed in full color on the highest quality glossy paper.

When ordering Wrappers & Chocolate, we use standard full size 1.55 ounce Hershey's Milk Chocolate Bars (or Hershey's Special Dark or Hershey's Cookie's n Creme - depending on what you choose.) We wrap the chocolate bar in a foil sheet or envelope, then place the personalized candy wrapper over the foil covering. We provide silver or colored foil FREE of charge!

There is a minimum order of 24 for most full sized candy wrapper designs and a minimum order of 50 on a few designs  There is a minimum order of 60 for all miniature candy bars. There is a minimum order of 48 for most other personalized candy products.

Order Processing Time for Personalized Candy Wrappers or Bars:
After your order is received, we will e-mail you a proof of your personalized candy bar wrapper within two business days of receipt of your order, although it is usually within 24 hours. You can request changes to the proof, in which case we will send you a revised proof as soon as possible. Once you have approved the proof, we will begin printing and preparing your order. Your order will ship within 1-5 business days after final proof approval. Upon shipment, we will send you an e-mail notifying you that your order has shipped along with the tracking number. Shipping time depends on the method of shipping that you choose.  In the event you need a "rush" order, please call us at 1-800-673-5013 or e-mail us at info@thecandybarwrapper.com with your special request and we will make every attempt to accommodate you! We specialize in rush orders and often times can ship your order the next business day at no additional cost to you (although you may need to choose an expedited shipping method depending on when you need your order.)

For extremely large orders, extra time may be needed to prepare your order. Please call us at 1-800-673-5013 for an estimate of large order processing time.

Make sure to check your email and any spam email folder for the proof! In the event you do not respond to our email requesting proof approval, we will attempt to contact you. If we are still unable to reach you after 3 business days, we may print your order using the personalization you provided; we guarantee it will be as you provided, however, placement, colors, and font styles will be as determined by us, so make sure you check your email for the proof and respond to us as soon as possible! In the event you do not respond to the email containing your proof, but your order is a rush order, we may ship your order without proof approval if we cannot get in touch with you. However, we do not guarantee that we will ship it, but without your proof approval it is at our discretion, depending on the complexity of the design/proof. So, be sure to check your email and spam folders often for the proof, especially if you need a rush order.

Return Policy:
We want you to be totally satisfied with you order and we will make every effort to assure that you are. However, since each order is personalized we cannot accept returns.  This includes returns due to errors in personalization information you provide to us or for errors on proofs you have approved. CHECK YOUR DATES AND SPELLINGS VERY CAREFULLY! If you have made an error and would like a reprint, please contact us for a discount. 

Order Cancellation Policy:
Once you approve a proof and we begin printing your order, it cannot be canceled. If we receive a cancellation request prior to the final approval of a proof, we will cancel your order for you, however a $10 fee may apply for preparation of the proof. If we receive a cancellation request prior to a proof being prepared, we will cancel your order and no charges will apply.  

Changes to Proofs:
You can make three edits to the text of a proof that were not contained in your original order. If you require a change to a proof due to our error, this does not count as an edit. After three different customer requested edits to text, additional edits may be requested at a $5 charge per text edit.

Sales Tax:
Sales tax will only be assessed on orders to residents of the state of Ohio (7%) since TheCandyBarWrapper.com is located in the state of Ohio. All other states are currently tax-exempt.

Pricing Information

If you have a coupon code, you must use it at the time of placing the order.  Coupon codes cannot be applied retroactively.  

Personalized Candy Wrapper and fully wrapped candy bar prices are shown on the product page.  There are also large quantity discounts available. If you order 1,000 or more fully wrapped chocolate bars, use coupon code:  25OFF to take 25% off the total.  You will also qualify for free shipping. 

Hershey's Miniatures with Personalized Wrappers (they come fully wrapped and ready to hand out) are $0.60 each, with a minimum order of 60 (must be ordered in quantities of 10.)

Every Full Size Wrappers Only Order and Wrappers & Chocolate Order includes FREE FOIL!

Other products are also available at various prices. If you click on a product, it will take you to the product page and the price will be shown. If you have any questions, please do not hesitate to contact us at 1-800-673-5013 or info@thecandybarwrapper.com.

Do you need a Rush Order?

View our Rush Order page.

Shipping Information

• Contiguous USA Shipping Only.
• USPS or UPS
• Free Shipping for all orders over $125!
• NOTE: All other candy favors such as lollipops, mini mint favors, gum favors, and favor containers will ship only via UPS (United Parcel Service.)
• NOTE: Processing times still apply on all orders. Please see our Order Info page for processing time information.

Express Shipping:
We also offer Express Shipping (1-2 days shipping time via USPS Express Mail,) UPS Ground, UPS 3 Day Select, UPS 2 Day, and UPS Next Day Air Saver - charges vary based on weight

Add the items you wish to purchase to your shopping cart and you will see a shipping estimator where you can see how much shipping charges are for the different options available. Please note that during times of inclement weather, the carriers may not guarantee their shipping methods. We will ship your order in a timely manner, but your order may be delayed during shipment in times of inclement weather.

Please note: processing times still apply on all orders. Please see our Order Info page for processing time information.

Warm Weather Shipping Policy:
Chocolate melts in warm weather, so we strongly recommend that you order Wrappers Only during 70+ degree weather. In the event you would like to order the wrappers and chocolate during warm weather months, we will use extra precaution in shipping your order by using cooling packs and extra shipping material. We can only guarantee your shipment against melting if you choose Express Shipping or UPS Next Day Air Saver as the shipping method.